Step 1) Contact the person at Caledon Trust you were dealing with initially.
Step 2) If the matter is not settled to your satisfaction, contact the Caledon Trust Compliance officer:
Telephone: 416-361-4561
200 Front Street West, Suite 2500
Toronto, Ontario M5V 3K2
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
