Step 1) Contact the branch employee or the branch manager where you do business.
Step 2) If you are not satisfied with the resolution as a result of the above step, you can contact:
Chief Compliance Officer by phone, fax, or write to him/her at:
Telephone (905) 771-6886, Fax: (905) 771-8555
Bank of China, Toronto Branch
Suite 6108 First Canadian Place
100 King Street West
Toronto, ON M5X 1C8
Email: privacycompliance.ca@bankofchina.ca
Within 56 days you will be provided with the bank’s decision in response to the complaint, including appropriate details and explanations regarding how our decision was reached.
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
