Step 1) For Consumer and Small Business Cardmembers, contact the Customer Service Staff at:
Call the number on the back of your Card or
1-800-869-3016 (toll-free)
1-866-549-6426 (TTY)
1-905-474-0870 (outside Canada/US, please call collect)
For Merchants, contact the Amex Bank of Canada Merchant Services Staff at:
Telephone: 1-800-268-9877
Or write to:
Amex Bank of Canada
P.O. Box 3204, Station “F”
Toronto, Ontario, M1W 3W7
Attn: Customer Service – Complaints
Step 2) Contact the Amex Bank of Canada Complaint Resolution Team by writing to:
Amex Bank of Canada
P.O. Box 3204, Station “F”
Toronto, Ontario, M1W 3W7
Attn: Amex Bank of Canada Complaint Resolution Team
Step 3) Contact the Amex Bank of Canada Chief Complaints Office at:
Telephone:
1-888-301-5312 (toll-free)
1-866-529-1344 (TTY)
1-855-683-3769 (fax)
1-647-259-8770 (fax outside Canada/US)
1-437-836-7400 (outside Canada/US, please call collect)
Or write to:
Amex Bank of Canada
P.O. Box 3204, Station “F”
Toronto, Ontario, M1W 3W7
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
