Step 1) Contact your branch.
Step 2) Write to:
Customer Queries
Laurentian Bank of Canada
555 Chabanel street West, 5th Floor
Montreal, QC
H2N 2H8
Telephone: 1-877-803-3731 or 514-284-3987
E-mail: requetes_clients@banquelaurentienne.ca
Step 3) Contact the Laurentian Bank Ombudsman at:
Ombudsman's Office
Laurentian Bank of Canada
Laurentian Bank Tower
1981 McGill College Ave
Montreal, QC H3A 3K3
Telephone: 1-800-479-1244 or 514-284-7192
Fax: 1-800-473-4790 or 514-284-7194
E-mail: ombudsman@laurentianbank.ca
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
