Complaint-handling process for: Canadian Imperial Bank of Commerce (CIBC)

Step 1) Contact your branch.

Step 2) Contact the CIBC Client Care Centre at:

CIBC Client Care
 P.O. Box 15 Station A
 Toronto ON M5W 1A2
 Telephone: 1-800-465-2255
 Fax: 1-877-861-7801

Step 3) Contact the CIBC Ombudsman: 

CIBC Ombudsman
PO Box 342 Commerce Court
Toronto, ON M5L 1G2
Telephone: 1-800-308-6859; Toronto 416-861-3313
Fax: 1-800-308-6861; Toronto 416-980-3754

Third-party complaint-handling process for this institution:

Ombudsman for Banking Services and Investments (OBSI)

20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3

Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
Web site:

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