Step 1) Contact your branch.
Step 2) Contact the CIBC Client Care Centre at:
CIBC Client Care
P.O. Box 15 Station A
Toronto ON M5W 1A2
Telephone: 1-800-465-2255
Fax: 1-877-861-7801
E-mail: client.care@cibc.com
Step 3) Contact the CIBC Ombudsman:
CIBC Ombudsman
PO Box 342 Commerce Court
Toronto, ON M5L 1G2
Telephone: 1-800-308-6859; Toronto 416-861-3313
Fax: 1-800-308-6861; Toronto 416-980-3754
E-mail: ombudsman@cibc.com
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca