Step 1) Contact:
Mr. J. Brian Reeve
Cassels, Brock & Blackwell LLP
2100 Scotia Plaza
40 King Street West
Toronto, ON M5H 3C2
Telephone: 416-869-5745
Fax: 416-360-6936
E-mail: breeve@casselsbrock.com
Mr. Reeve is responsible for investigating and addressing any complaints.
Step 2) Any complaints which Mr. Reeve is unable to resolve will be addressed to Mr. Robert P. Mallick, Counsel at Phoenix Life Insurance Company:
Mr. Robert P. Mallick
Counsel
Phoenix Life Insurance Company
One American Row
Hartford, CT. 06115
United States
Telephone: 860-403-5089
Fax: 860-403-5132
E-mail: robert.mallick@phoenixwm.com
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
