Step 1) Contact BNY Trust Company of Canada and ask for the Relationship Manager responsible for your account:
BNY Trust Company of Canada
1 York Street, 6th Floor
Toronto, Ontario M5J 0B6
US/CAN toll free number: 1-855-435-1784
Telephone: 416-933-8500
Fax: 416-360-1711
Step 2) If your complaint is not adequately addressed in step 1, contact the designated BNY Trust Company of Canada Complaint Liaison:
Primary:
Paul Boyce
Director
Telephone: 416-830-6250
Email: Paul.boyce@bnymellon.com
Alternate:
Farhan Mir
Vice President
Telephone: 416-933-8518
E-mail: Farhan.mir@bnymellon.com
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
