Step 1) Contact MCAN’s Client Service Centre at 1-800-387-9096.
Step 2) If your complaint is unresolved after following Step 1, you may escalate to MCAN’s Vice President, Operations:
MCAN Mortgage Corporation Attention: Vice President, Operations Suite 600, 200 King St W Toronto, ON M5H 3T4 Tel: 416-591-2883 Fax: 416-598-4142
Step 3) If your complaint is unresolved after following Steps 1 and 2, you may escalate to MCAN`s Chief Compliance Officer:
MCAN Mortgage Corporation Attention: Chief Compliance Officer Suite 600, 200 King St W Toronto, ON M5H 3T4 Tel: 416-591-5214 Fax: 416-598-4142
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
