Step 1) Your financial consultant:
If you are unsatisfied with the service that you have received or you feel that you have been treated unjustly, contact your financial consultant immediately. Your concern will be taken into consideration immediately and everything will be done to rapidly obtain a solution.
Step 2) The Federation:
After this first step, if you are still unsatisfied, you may contact the membership services division of the Fédération des caisses Desjardins du Québec.
Membership Services
Fédération des caisses Desjardins du Québec
100 des Commandeurs Avenue
Lévis QC G6V 7N5
Telephone: 1-888-556-7212
Fax: 418-835-2551
Internet: www.desjardins.com
Step 3) The Office of the Mouvement Desjardins Ombudsman:
If your situation is not yet resolved after the first two steps have been taken, you may send your request to the Office of the Mouvement Desjardins Ombudsman.
Office of the Mouvement Desjardins Ombudsman
1, Complexe Desjardins
P.O.Box 7, Desjardins Station
Montréal Qc H5B 1B2
Quebec residents:
If your complaint remains unsolved after proceeding with all of the above steps, you may then contact the Autorité des marchers financiers (AMF).
Autorité des marchers financiers
Place de la Cité, Cominar Tower
2640 Laurier Boulevard
Suite 400
Sainte-Foy QC G1V 5C1
Telephone: toll-free 1-877-525-0337
Québec: 418-525-0337
Montreal: 514-395-0337
Fax: 418-647-9963
E-mail: renseignements-consommateur@lautorite.qc.ca
Web site: www.lautorite.qc.ca
For those residing elsewhere in Canada, please contact the organization below.
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
