Step 1 - Contact Acquirer, Processor or Financial Institution Representative: If a merchant believes its Acquirer's/Processor's conduct may be contrary to any of the Merchant-Acquirer Policy Elements, they are to report the issue to their Acquirer/Processor representative. If you are a Debit Card owner, please contact the Financial Institution which issued your Debit Card.
Step 2 - Escalate within Acquirer, Processor or Financial Institution: If a resolution cannot be achieved through Step 1, you can escalate the issue within the Acquirer/Processor's organization or the financial institution which issues your debit card.
Step 3 - Report to Interac Association: If a resolution cannot be achieved through Step 2, you may submit a complaint to Interac Corp. using the online Complaint Submission Form: Report a problem with a service provider | Business | Interac
Third-party complaint-handling process for this institution:
N/A
Not Available
