Complaint-handling process for: Interac

Step 1 - Contact Acquirer, Processor or Financial Institution Representative: If a merchant believes its Acquirer's/Processor's conduct may be contrary to any of the Merchant-Acquirer Policy Elements, they are to report the issue to their Acquirer/Processor representative. If you are a Debit Card owner, please contact the Financial Institution which issued your Debit Card.

Step 2 - Escalate within Acquirer, Processor or Financial Institution: If a resolution cannot be achieved through Step 1, you can escalate the issue within the Acquirer/Processor's organization or the Financial Institution which issue your Debit Card.

Step 3 - Report to Interac Association: If a resolution cannot be achieved through Step 2, you may submit a complaint to Interac Corp. using the On-line Complaint Submission Form:

Third-party complaint-handling process for this institution:


​Not Available

FCAC makes every reasonable effort to ensure the accuracy and completeness of the material placed on its Web site. If you find any information that is no longer valid, please contact us.

Date modified: