Step 1:
If you are an issuer client and have a concern we encourage you to contact your relationship manager directly. If you are an investor, and you have a concern or complaint, please contact us at 1-866-521-4192 or in writing as follows:
AST Trust Company (Canada)
P.O. Box 700
Station B
Montreal, QC H3B 3K3
If you are an investor in Sun Life Financial Inc., Manulife Financial Inc., Encana Corporation, Standard Life, or WestJet Airlines Ltd., please refer to the Contact Us section of the AST website for specific phone numbers and email addresses.
Step 2:
If you are not satisfied with the initial written response from AST about your concern or complaint, please contact us in writing as follows:
AST Trust Company (Canada)
Attn: Chief Compliance Officer
1 Toronto St Suite 1200
Toronto, ON M5C 2V6
If your complaint is concerning a privacy issue, please contact us in writing as follows:
AST Trust Company (Canada)
Attn: Chief Privacy Officer
1 Toronto St Suite 1200
Toronto, ON M5C 2V6
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
