Step 1) As a valued member of Coast Capital we appreciate your feedback. We’re committed to doing everything we can to resolve your concerns.
Our team is here to help you every step of the way. Connect with us in person or over the phone:
Coast Capital Advice Centre Toll-free: 1.888.517.7000
Find a Coast Capital branch: coastcapitalsavings.com/contact/find-a-branch
If your complaint involves Auto Equipment Finance, call 1.877.293.0202
Step 2) If the complaint was not resolved to your satisfaction, we may refer you to one of our designated complaint handling teams. Alternatively you can contact our Coast Capital Banking, or Auto Equipment Finance complaint handling teams:
For Coast Capital banking products:
Member Relations Team, Coast Capital
#800-9900 King George Blvd
Surrey, BC V3T 0K7
MemberRelationsTeam@coastcapitalsavings.com
Local: 604.517.7764 Toll-free: 1.844.517.7764
For Auto Equipment Finance:
Auto & Equipment Finance, Coast Capital
Attn: Credit Review Specialist
#800-9900 King George Blvd
Surrey, BC V3T 0K7
Auto: CoastAuto@coastcapitalsavings.com
Equipment: CService@coastcapitalsavings.com
Local: 604.293.0202 Toll-free: 1.877.293.0202
If your complaint is related to a privacy concern, the matter may be referred to our internal Privacy Office, per our Privacy Policy.
Step 3) Still not satisfied? Contact the Coast Capital Complaint Resolution Office:
Complaint Resolution Office, Coast Capital
#800-9900 King George Blvd
Surrey, BC V3T 0K7
complaintresolutionoffice@coastcapitalsavings.com
Local: 604.517.7765 Toll-free: 1.844.517.7765
Step 4) If you are not satisfied with the final decision from the Coast Capital Complaint Resolution Office, or if 90 days have passed since the escalation of your complaint, you may contact the Ombudsman for Banking Services and Investments (OBSI) about your complaint:
OBSI
If you are not satisfied with the final decision from the Coast Capital Complaint Resolution Office, or if 90 days have passed since the escalation of your complaint, you may contact the Ombudsman for Banking Services and Investments (OBSI) about your complaint:
Ombudsman for Banking
Services and Investments
401 Bay Street, Suite 1505
PO Box 5, Toronto, ON M5H 2Y4
ombudsman@obsi.ca
www.obsi.ca
Toll-free: 1.888.451.4519
FCAC
While the Financial Consumer Agency of Canada (FCAC) does not resolve complaints, you may contact FCAC at any point during the complaint process for further information surrounding the complaint handling process:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON K1R 1B9
www.fcac-acfc.gc.ca
Consumer Contact Centre:
1.866.461.3222
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
