Step 1) Contact your Broker, Agent, or Claims Adjuster / Claims Representative
You are encouraged to try to resolve any concerns or complaint through your broker, agent or the claim adjuster / claim representative. Should you wish to escalate the matter further, please ask to speak with a manager.
If your concern or complaint is unresolved at Step 1, proceed to Step 2.
Step 2) Contact the Omega Complaint Liaison Office
34 King Street East, Suite 1200
Toronto, Ontario M5C 2X8
Tel: 416-361-1728
Fax: 416-361-6113
contactus@omegageneral.com
Step 3: External / Independent Assistance
Financial Consumer Agency of Canada (FCAC)
If your complaint relates to one or more of the Consumer Provisions under the Insurance Act (Canada), you may contact the FCAC.
L’Autorité des marchés financiers
Quebec customers may request your file to be transferred to l’Autorité des marchés financiers (AMF) for further review by calling toll free 1-877-525-0337 or via their website at: www.lautorite.qc.ca
THIRD-PARTY COMPLAINT-HANDLING PROCESS FOR THIS INSTITUTION:
General Insurance OmbudService (GIO)
By mail or courier at:
4711 Yonge Street, 10th Floor
Toronto, ON, M2N 6K8
By email at:
info@giocanada.org
By toll free telephone at:
1-877-225-0446
By fax at:
416-299-4261
Via their website at:
www.giocanada.org
Third-party complaint-handling process for this institution:
General Insurance OmbudService (GIO)
Head Office
4711 Yonge Street, 10th floor
Toronto, ON M2N 6K8
Website: www.giocanada.org
National Toll-free: 1-877-225-0446 (toll free)
Fax:416-299-4261
