Complaint-handling process for: CIBC Mortgage Corporation

- In liquidation -

Step 1) Speak with your advisor, relationship manager or other CIBC team member who you are dealing with; visit your local banking centre; or call CIBC Telephone Banking at 1-800-465-CIBC(2422).

 

Step 2) Contact the CIBC Client Care Centre:

CIBC Client Care
P.O. Box 15, Station A
Toronto ON M5W 1A2
Telephone: 1-800-465-2255
Online: https://www.cibc.com/escalate


 
Step 3) Contact the CIBC Client Complaint Appeals Office (CCAO)

You can contact the CCAO by:

Telephone: 1 888 947-5207
Online: www.cibc.com/appeal
Email: ClientComplaintAppeals@cibc.com
Mail: CIBC Client Complaint Appeals Office 
P.O. Box 342, Commerce Court 
Toronto ON M5L 1G2

Third-party complaint-handling process for this institution:

Ombudsman for Banking Services and Investments (OBSI)

20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3

Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca

FCAC makes every reasonable effort to ensure the accuracy and completeness of the material placed on its Web site. If you find any information that is no longer valid, please contact us.

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