- In liquidation -
Step 1) Speak with your advisor, relationship manager or other CIBC team member who you are dealing with; visit your local banking centre; or call CIBC Telephone Banking at 1-800-465-CIBC(2422).
Step 2) Contact the CIBC Client Care Centre:
CIBC Client Care
P.O. Box 15, Station A
Toronto ON M5W 1A2
Telephone: 1-800-465-2255
Online: https://www.cibc.com/escalate
Step 3) Contact the CIBC Client Complaint Appeals Office (CCAO)
You can contact the CCAO by:
Telephone: 1 888 947-5207
Online: www.cibc.com/appeal
Email: ClientComplaintAppeals@cibc.com
Mail: CIBC Client Complaint Appeals Office
P.O. Box 342, Commerce Court
Toronto ON M5L 1G2
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca