Step 1) Speak with your Production Underwriter.
Step 2) If the complaint is unresolved, contact Operation/Branch Office closest to you:
Mr. John Polikratis
Vice President
Area Manager, Montreal
1000 de la Gauchetiere Street West, 5th Floor
Montreal, QC H3B 4W5
Telephone: 514-876-7424
Fax: 514-876-7496
E-mail: john.polikratis@affilitedfm.com
Mr. Brad C. Smegal
Vice President
Area Manager, Toronto
100 New Park Place, Suite 200
Vaughan, ON L4K 0H9
Telephone: 905-763-5560
Fax: 905-763-5556
E-mail: brad.smegal@affiliatedfm.com
Mr. Gervais Landry
Regional Senior Vice President
Manager AFM, Canada
1000 de la Gauchetiere Street West, 5th Floor
Montreal, QC H3B 4W5
Telephone: 514-876-7447
Fax: 514-876-7496
E-mail: gervais.landry@affiliatedfm.com
Step 3. If the complaint is unresolved, contact:
Mr. David M. Thompson
Operations Senior Vice President
Operations Manager
100 New Park Place, Suite 200
Vaughan, ON L4K 0H9
Telephone: 905-763-5580
Fax: 905-763-5556
E-mail: david.m.thompson@fmglobal.com
Third-party complaint-handling process for this institution:
General Insurance OmbudService (GIO)
Head Office
4711 Yonge Street, 10th floor
Toronto, ON M2N 6K8
Website: www.giocanada.org
National Toll-free: 1-877-225-0446 (toll free)
Fax:416-299-4261
