Customers who wish to lodge complaints with the Bank should write to:
Bank of America, National Association, Canada Branch
Brookfield Place
Attention: Kelley Hoffer, CCO, Compliance & Operational Risk Department
181 Bay Street, Suite 400
Toronto, ON M5J 2V8
Telephone: 416-369-8949
E-mail: Kelley.hoffer@bofa.com
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
