Step 1: Contact a Senior Officer of the Bank.
Branch Manager
One York Street, 9th Floor
Toronto, ON M5J 0B6
Telephone: 416-775-5903
Fax: 724-540-6314
Step 2: Write to the Principal Officer at:
One York Street, 6th Floor
Toronto, ON M5J 0B6
Telephone: 416-933-8515
Fax: 416-360-1171
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
