Complaint-handling process for: Bank of New York Mellon (The)

Step 1: Contact a Senior Officer of the Bank.


Branch Manager

One York Street, 9th Floor

Toronto, ON M5J 0B6

Telephone: 416-775-5903

Fax: 724-540-6314


Step 2: Write to the Principal Officer at:


One York Street, 6th Floor

Toronto, ON M5J 0B6

Telephone: 416-933-8515

Fax: 416-360-1171

Third-party complaint-handling process for this institution:

Ombudsman for Banking Services and Investments (OBSI)

20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3

Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
Web site:

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