Complaint-handling process for: Amex Bank of Canada Card Network

Step 1) For Consumer and Small Business Cardmembers, contact the Customer Service Staff at: 

Telephone: 1-800-668-2639 (1-800-668-AMEX)
TTY: 1-866-549-6426; local TTY 905-940-7702

For Merchants, contact the Amex Bank of Canada Merchant Services Staff at:
Telephone: 1-800-268-9877

Or write to: 

Amex Bank of Canada 
Manager, Customer Service Department 
2225 Sheppard Avenue East
Suite 100 
Toronto ON M2J 5C2

Step 2) Contact the Manager of Customer Care Support by writing to:

Amex Bank of Canada
Manager, Customer Care Support
2225 Sheppard Avenue East
Suite 100
Toronto ON M2J 5C2
 
Step 3) Contact the Amex Bank of Canada Ombudsman at:

Telephone: 1-888-301- 5312, local 905-943-1197
TTY: 1-866-529-1344, local TTY 905-940-7701
Fax: 1-866-849-9660, local 905-940--7670

Or write to:

Amex Bank of Canada Ombudsman
2225 Sheppard Avenue East
Suite 100
Toronto ON M2J 5C2 

Third-party complaint-handling process for this institution:

Ombudsman for Banking Services and Investments (OBSI)

401 Bay Street
Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4


Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca

FCAC makes every reasonable effort to ensure the accuracy and completeness of the material placed on its Web site. If you find any information that is no longer valid, please contact us.

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