Complaint-handling process for: Amex Bank of Canada Card Network

Step 1) For Consumer and Small Business Cardmembers, contact the Customer Service Staff at: 

Call the number on the back of your Card or
1-800-869-3016 (toll-free)
1-866-549-6426 (TTY)
1-905-474-0870 (outside Canada/US, please call collect)

For Merchants, contact the Amex Bank of Canada Merchant Services Staff at:

Telephone: 1-800-268-9877

Or write to: 

Amex Bank of Canada
P.O. Box 3204, Station “F”
Toronto, Ontario, M1W 3W7
Attn: Customer Service – Complaints

 

Step 2) Contact the Amex Bank of Canada Complaint Resolution Team by writing to:

Amex Bank of Canada
P.O. Box 3204, Station “F”
Toronto, Ontario, M1W 3W7
Attn: Amex Bank of Canada Complaint Resolution Team

 

Step 3) Contact the Amex Bank of Canada Chief Complaints Office at:

Telephone: 
1-888-301-5312 (toll-free)
1-866-529-1344 (TTY)
1-855-683-3769 (fax)
1-647-259-8770 (fax outside Canada/US)
1-437-836-7400 (outside Canada/US, please call collect)  

Or write to:

Amex Bank of Canada
P.O. Box 3204, Station “F”
Toronto, Ontario, M1W 3W7

 

Third-party complaint-handling process for this institution:

Ombudsman for Banking Services and Investments (OBSI)

20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3

Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca

FCAC makes every reasonable effort to ensure the accuracy and completeness of the material placed on its Web site. If you find any information that is no longer valid, please contact us.

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