Step 1 – Let Us Know
If you have a concern, please contact one of our Customer Service Associates by mail, phone, or fax. Our customer service associates will work hard to resolve your concerns to your satisfaction.
Credit Related Insurance & Warranties
Claims & Customer Service Department
1945 King Street East, Suite 100
Hamilton, ON L8K 1W2
1-800-361-5344 (English) or 1-800-661-5800 (French)
Fax:1-800-645-9405
Step 2 – Talk To Management
If you are not satisfied with the solution you receive from the Customer Service Associate in Step 1, the Customer Service Associate will offer to elevate your concern to one of our Managers, communicating the relevant details on your behalf.
Alternatively, you may contact one of our Managers using the contact information noted above.
Step 3 – Still Not Satisfied
If your concern remains unresolved after you have followed Steps 1 and 2, you may contact Assurant Canada’s internal Complaints Liaison Officer (formerly Ombudsperson). The Complaints Liaison Officer is dedicated to resolving disputes fairly and professionally. The Complaints Liaison Officer will review your particular situation and determine the appropriate next steps, directing it to the appropriate business area for investigation and response. You may contact the Complaints Liaison Officer in writing or by phone:
Attention: Complaints Liaison Officer, American Bankers Insurance Company of Florida
a: 5000 Yonge Street, Suite 2000, Toronto, ON M2N 7E9
p: 1-800-561-3232 ext 4666019
e: Canadacomplaints@assurant.com
Site Web: www.assurant.ca
Contact: Marie Smith
Step 4 – External Resources
If your concern has not been resolved to your satisfaction, you may have it reviewed by a third party.
For property & casualty insurance related issues:
The General Insurance OmbudService (GIO)
4711 Yonge Street – 10th Floor
Toronto, ON M2N 6K8
1-877-225-0446 (toll-free)
Fax: 416-299-4261
www.giocanada.org
Quebec - Autorité des marches financiers (AMF)
Service du traitement des plaintes et de l’assistance
800, square Victoria, 22e étage
C.P. 246, tour de la Bourse
Montréal (Québec) H4Z 1G3
1-877-525-0337 (toll-free)
1-877-285-4378 (toll-free)
https://lautorite.qc.ca/grand-public
For consumer provision complaints:
Financial Consumer Agency of Canada (FCAC)
Enterprise Building 427 Laurier Avenue West — 6th Floor
Ottawa, ON K1R 1B9
1-866-461-3222 (toll-free)
www.fcac.gc.ca
For warranty product related issues:
Ministry of Consumer Affairs
w: http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/h_ca02964.html
For privacy related issues:
Office of the Privacy Commissioner of Canada (OPC)
30, Victoria Street Gatineau, Quebec K1A 1H3
1-800-282-1376 (toll-free)
e: info@privcom.gc.ca
w: www.priv.gc.ca
Third-party complaint-handling process for this institution:
OmbudService for Life & Health Insurance (OLHI)
2 Bloor Street West, Suite 700
Toronto, ON
M4W 3E2
Toll free: 1-888-295-8112
In Toronto call: 416-777-9002
http://olhi.ca/
