Step 1) Contact Your Broker:
In most circumstances, your concerns may be resolved with a simple explanation provided by your independent insurance broker. If your broker is unable to provide a satisfactory explanation, please contact Technology Insurance Company’s Complaint Liaison Officer.
Step 2) Contact the Complaint Liaison Officer:
To escalate any issues, please contact the complaint liaison officer at Technology Insurance Company’s Chief Agent office:
Sean Sexsmith-Brosseau
Director of Compliance and Financial Reporting
CAS Accounting for Insurance
330 Eagle Street
Newmarket,
ON L3Y 1K1
Telephone: 905-853-0858 ext. 236
E-mail: Sean_SB@casaccount.com
The Complaint Liaison Officer will oversee the administration, investigation, and when necessary, the arbitration of all complaints and will delegate responsibilities as necessary. In order to facilitate the resolution, please provide your full name, address, telephone number, email address, policy or claim number and details of your complaint. If you are not satisfied, you may escalate your complaint to GIO.
Third-party complaint-handling process for this institution:
General Insurance OmbudService (GIO)
Head Office
4711 Yonge Street, 10th floor
Toronto, ON M2N 6K8
Website: www.giocanada.org
National Toll-free: 1-877-225-0446 (toll free)
Fax:416-299-4261
