Complaint-handling process for: CorePointe Insurance Company

Step 1) Contact the adjusters of CorePointe Insurance:

Sean Sexsmith-Brosseau
Director of Compliance and Financial Reporting
CAS Accounting for Insurance
330 Eagle Street
Newmarket,
ON L3Y 1K1
Telephone: 905-853-0858 ext. 236
E-mail: sean_sb@casaccount.com



Step 2) If the complaint cannot be resolved by the adjusters, it will then be turned over to the Chief Agent of CorePointe Insurance:

Ms. Robin Holloway
Office of the Chief Agent of CorePointe Insurance
330 Eagle Street
Newmarket, ON L3Y 1K1
Telephone: 905-853-0858 ext: 226
Fax: 905-853-0183
E-mail: rholloway@casaccount.com

Third-party complaint-handling process for this institution:

General Insurance OmbudService (GIO)

Head Office
4711 Yonge Street, 10th floor
Toronto, ON M2N 6K8

Website: www.giocanada.org
National Toll-free: 1-877-225-0446 (toll free)
Fax:416-299-4261

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