Step 1: Raise Your Concern
You can speak with one of our Client Service Representatives:
Phone: 1-800-263-8349 or 416-947-7427
Email: questions@b2bbank.com
Mail: Attention: Customer Service
199 Bay Street, Suite 600
PO Box 279 STN Commerce Court
Toronto, ON M5L 0A2
Fax: 416-865-5930
Step 2: Escalate Your Concern
If your concern is not resolved in Step 1, you may escalate your concern using the contact information provided:
Phone: 1-800-263-8349 or 416-947-7427
Email: vpoperations@b2bbank.com
Mail: Complaint Resolution Team
199 Bay Street, Suite 600
PO Box 279 STN Commerce Court
Toronto, ON M5L 0A2
Fax: 416-865-5930
Step 3: Contact our Head of Complaints Resolution
If you have followed Steps 1 and 2 and are not satisfied, you may contact our Head of Complaints Resolution:
Phone: 1-800-479-1244 or 514-284-7192
Email: HCR@laurentianbank.ca or HCR@b2bbank.com
Mail: Head of Complaints Resolution Office
1360 Rene-Levesque Boulevard West, Suite 600
Montreal, QC H3G 0E5
Fax: 1-800-473-4790
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
