Step 1) Contact the branch employee or the branch manager where you do your business:
Step 2) If you are not satisfied with the resolution as a result of the above step, you can contact:
Chief Compliance Officer by phone, fax or write to him/her at:
Telephone: (905) 771-6886, Fax: (905) 771-8555
Bank of China (Canada)
Suite 600, 50 Minthorn Boulevard,
Markham, Ontario,
L3T 7X8
E-mail: privacycompliance.ca@bankofchina.ca
Within 90 days, you will be provided with the Bank’s decision in response to the complaint, including appropriate details and explanations regarding how our decision was reached.
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
