Step 1) Customers can contact the following:
- Customers can contact the Call Centre at 1.800.361.8170 and speak to a Customer Service Representative.
- Customers can contact their Sales Representative directly via e-mail and/or in writing.
- If the complaint is related to privacy issues, customers can send their concerns to the following address:
Privacy Office of GPCFC
P.O. Box 4010, Station B
Etobicoke, ON M9W 7H8
Canada
E-mail: canada.privacy@globalpay.com
Step 2) Contact the Director of Customer Service:
- Customers can bring their concerns to the Director of Customer Service if Step 1 handling process was not considered satisfactory. They can contact the Call Centre at 1.800.361.8170 in this regardand/or submit their concerns in writing.
Step 3) Contact the Ombudsman:
- Customers can bring their concerns to the Ombudsman of GPCFC if both Step 1 and Step 2 handlingprocesses were not considered satisfactory.
Ombudsman for GPC Financial Corporation
Kate Novitzky, Chief Legal Officer
3550 Lenox Road, Suite 3000
Atlanta, Georgia 30326 USA
Telephone: 770.829.8239
E-mail: kate.novitzky@globalpay.com
Third-party complaint-handling process for this Institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400, P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1.888.451.4519
Toll free fax: 1.888.422.2865
Toronto area telephone: 416.287.2877
Toronto area fax: 416.225.4722
E-mail: ombudsman@obsi.ca
Website: www.obsi.ca
Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, ON K1R 1B9
Telephone: 1.866.461.3222
Website: https://www.canada.ca/en/financial-consumer-agency.html
The Privacy Commissioner of Canada
30, Victoria Street
Gatineau, Quebec K1A 1H3
Telephone: 819.994.5444 or 1.800.282.1376
Website: www.priv.gc.ca
Third-party complaint-handling process for this institution:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
Teletypewriter (TTY): 1-844-358-3442
Toronto area telephone: 416-287-2877
Toronto area fax: 416-225-4722
E-mail: ombudsman@obsi.ca
Web site: www.obsi.ca
